Refunds & Cancellation

In case of one or more defective products, please register a complaint as the return/replacement will be arranged only once. The costs of the products may change anytime without prior notice. The cost of the product payable shall be the price as on the date of placing an order online or otherwise.

We reserve the right to unilaterally cancel an order placed by you at any time if we reasonably suspect that you are in breach of any of these Terms. We will refund in full any payment you have already made.

There may be certain orders that GreenBolt cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been canceled fully or partially or if any additional information is required.

Refunds shall be effected only in case of receipt of defective product/s received by you. If there is any defective product received through an order placed on GreenBolt website or WhatsApp, you shall be required to get in touch with GreenBolt via phone, WhatsApp chat, e-mail, highlighting the problem. You shall not take to social media, including but not restricted to your personal Facebook, Instagram, YouTube, or any other social media platform and whatever other social media accounts available disparaging the image of GreenBolt brand by posting images or writing content about the defective product. In any case, you shall write to GreenBolt at support@greenbolt.in and not take to any social media platform/s as referred to above.

Refunds of defective products (defective from source point of GreenBolt only) are processed on a best effort basis from the date on which greenbolt.in cancels the order. In case of prepaid orders through Credit Card, Debit Card, UPI or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash orders, a refund cheque will be issued to your bank account in favor of the “Billing Name” used while placing the order or an NEFT transfer will be attempted. Please note that other additional charges like onboarding charges and administration charges (if applicable) are not refundable.