We reserve the right to unilaterally cancel an order placed by you at any time if we reasonably suspect that you are in breach of any of these Terms. We will refund in full any payment you have already made.

There may be certain orders that GreenBolt cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been canceled fully or partially or if any additional information is required.

Refunds shall be effected only in case of receipt of defective product/s received by you. If there is any defective product received through an order placed on GreenBolt app, you shall be required to get in touch with GreenBolt via phone, WhatsApp chat, highlighting the problem. You shall not take to social media, including but not restricted to your personal Facebook, Instagram, YouTube, or any other social media platform and whatever other social media accounts available disparaging the image of GreenBolt brand by posting images or writing content about the defective product. In any case, you shall write to GreenBolt at support@greenbolt.in and not take to any social media platform/s as referred to above.

Refunds of defective products (defective from source point of GreenBolt hubs only) are processed on a best effort basis from the date on which Greenbolt cancels the order. In case of prepaid orders through Credit Card, Debit Card, UPI or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash orders, a refund will be issued to your bank account in favor of the “Billing Name” used while placing the order or an NEFT/UPI transfer will be attempted. Please note that other additional charges like onboarding charges and processing charges (if applicable) are not refundable. Refunds in case of returns/cancellations will be processed within 10 business days after confirmation of receipt of EV from Greenbolt ground staff.